Grievance & Complaints Policy

Grievance & Complaints Policy

The Asian Journal of Medical Research & Health Sciences (A-JMRHS) is committed to maintaining transparency, fairness, and ethical standards in all aspects of scholarly publishing. The journal provides a structured mechanism to address grievances and complaints from authors, reviewers, readers, and other stakeholders.

Scope of Complaints

Complaints may relate to:

  • Editorial decisions or peer review process
  • Delays in manuscript processing or publication
  • Ethical concerns, including plagiarism or research misconduct
  • Authorship disputes or conflicts of interest
  • Errors in published articles
  • Communication issues with the editorial office

Submission of Complaints

All complaints must be submitted in writing via email to:
editorajmrhs@gmail.com

Complaints should include:

  • Complainant’s name and contact details
  • Manuscript ID or article reference (if applicable)
  • Clear description of the issue with supporting evidence

Complaint Handling Process

  1. Acknowledgement:
    All complaints are acknowledged within a reasonable timeframe.
  2. Initial Review:
    The complaint is reviewed by the Editor-in-Chief or a designated senior editor to determine its nature and seriousness.
  3. Investigation:
    Where necessary, relevant editorial board members or independent experts may be consulted. All parties involved are given an opportunity to respond.
  4. Decision:
    A reasoned decision is made based on journal policies, ethical guidelines, and available evidence.
  5. Communication:
    The final outcome is communicated to the complainant in writing.

Appeals

If the complainant is not satisfied with the outcome, an appeal may be submitted for reconsideration. Appeals are reviewed by the Editor-in-Chief, and the decision at this stage is final.

Ethical Framework

The journal follows internationally recognized guidelines, including best practices in publication ethics, to ensure impartial handling of all complaints.

Confidentiality

All complaints are handled confidentially and without prejudice. Complaints do not influence editorial decisions or peer review outcomes.